Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Unfortunately prescription lenses are non-refundable unless faulty.

To start a return, you can contact us at info@sparksferos.com.au. We will assess and send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@sparksferos.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can assess and resolve as soon as possible .

Exchanges & Refunds
We will notify you once we’ve received and inspected your return, and let you know if the exchange or refund was approved or not. If approved, you’ll be automatically sent a replacement, or refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.